Repair
How does the repair process work?
Registration
Contact the Diggary Customer Service team at the following email address: info@diggari.com.au
Attach a clear photo of the damaged area and a photo of the entire product so we can make an initial assessment.
Shipping
Our customer service will contact you to let you know if we can carry out a repair and provide you with a quote. Once you have confirmed that you want to proceed with the repair, you will be given an address to which you can send the product.
We process your shipment
Once we have received your product, you will receive an email to confirm receipt of the item.
Your repair
If there is any issue with the repair or we need to adjust the original quoted price, our customer service will contact you before proceeding.
Your delivery
The product will be repaired and sent back to you.
Repair Conditions
Conditions
- Sending a product to us is an order to carry out the repairs we deem necessary, unless otherwise stated in a declaration by the sender.
- Please note that we are unfortunately unable to process your return without a sufficient description of the fault.
- Repairs are only carried out if we are confident we can make a successful, long lasting repair.
- All products sent in for repair must be sent in a clean condition, as optimum repairs can only be carried out on clean products.
- Repairs are covered by a 1-year warranty.
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