Warranty return
You have received a damaged, faulty or incorrect item that is still within the 5-year ORTLIEB warranty and would now like to make a complaint?
Your options for making a complaint
Via your ORTLIEB dealer
If you purchased your product from an ORTLIEB dealer, you can usually handle your complaint through this dealer.
Send the product by post
Contact our customer service team and send your product in for a warranty repair.
Is your product no longer under warranty?
In this case, please send your product using the repair form.
Sending in ORTLIEB products
How does it work?
To offer you the best possible service, your request will be handled directly by our distribution partner in Australia. You’ll find the exact process further down on this page.
For inquiries from other countries, please select your country using the globe icon in the menu, or visit our distributor page to find the right contact person.
Frequently Asked Questions
What are the conditions?
- If your product is damaged during a repair, we will replace it with a product from stock.
- If during the processing of a product originally sent in as a warranty claim it is determined that the damage is not covered by the warranty, an offer for repair will be made in any case.
What does the warranty cover?
- If you are unsure whether your case is covered by the warranty, please read our warranty terms and conditions.
- Scratches, holes, cracks and other damage caused by external influences are not covered by the warranty.
The process of your complaint
1. Contact customer service
If your product has a defect covered by the manufacturer’s warranty and was purchased in the ORTLIEB Online Shop, please contact us to check whether a repair is possible.
Email us at info@diggari.com.au with a brief description of your issue.
Please attach a clear picture of the damaged area and a picture of the entire product so that we can make an initial assessment.
2. Await confirmation
Our customer service department will get in touch with you to let you know if your item is covered under warranty and provide you with an address to which you can send the product if applicable.
3. Send your product
Please remove all personal items as well as any attachments such as mounts or adapters, and clean the product thoroughly. This ensures we can handle it safely and hygienically.
Once prepared, please send the product to the address provided.
4. We process your shipment
Your product will be professionally repaired and returned to you free of charge.
If a repair is not possible, we will replace your product if a like-for-like replacement is available. If not, a refund will be issued.