Retrofit

Your beloved ORTLIEB bag has never let you down, but unfortunately no longer meets your current needs?
A retrofit could be the solution!

How does the submission for retrofitting work?

1

Registration

Please contact our customer service department to check the possibilities of a product modification. Let us know your retrofitting request and which product you would like to retrofit.

You can contact us using the following details: Email: info@diggari.com.au

2

Shipping

Our customer service will contact you to inform you whether the product modification is possible, provide you with a quote for the work, and give you an address to send the product to if you wish to proceed.

3

We process your shipment

Once we have received your shipment, we will process the modification of your product as quickly as possible and contact you for payment, if applicable.

4

Your delivery

We will send you your modified product.

Conditions

  • If your product is damaged during a modification carried out by us, we will of course replace it with a product we have in stock.
  • All products sent for modification must be clean, as only clean products can be modified.
  • The retrofitting of older products will only be accepted with reservation.

Still haven't found the information you're looking for?

For more information about our services and many other topics, please visit our Service and Support page.

Back to Service and Support